Customer Service

Customer Service

 

 

 

 

 

FALL & WINTER 2016 outfits will ship by the end of September.

 

For all your questions and concerns, please contact our
Customer Service Team at 251-622-3244,
Monday—Friday 9 a.m.—4 p.m. Central time.

You may also submit a form with any questions or concerns and we will contact you in a timely manner.

Returns & Exchanges

If you are not completely satisfied with your Castles & Crowns purchase, simply return it with your return/exchange form and hang tag intact within 30 days of receiving your order to:

Castles & Crowns
Return/Exchange Department
11111 US HWY 31
Suite I
Spanish Fort, AL 36527

Any items with imperfections or quality issues must be returned during the 30-day period after you order was received. Our fabrics are not stain or rip proof. Any damage noted after the 30-day period will be your responsibility.

Please Note: Any items sold at a 50% or greater discount cannot be returned or exchanged. They are final sale only. If you receive a quality defect in the bag during a sale, please contact us immediately.  It is not our intention to sell any defective merchandise, ever.

Shipping & Delivery

We are proud to send you one-of-a-kind, quality clothing for your little ones!  By creating an account with us you will be able to log in to check the status of your order and tracking number.  Tracking numbers are emailed, check your Junk mail folder if you don’t see it.
 
Clothing Care Instructions

The first time you wash any outfit, especially red or dark pinks, we recommend using a shout color catcher to prevent bleeding. Please treat all swimsuits before wearing them.  They are not recommended for use in chlorine pools.
Our fabrics are not preshrunk. Shrinkage is expected. Washing is recommended in cold water, hang dry or tumble dry low and follow up with a cool iron as needed. Please note that a hot iron may scorch the fabrics!
Turn all outfits inside out.  Alines & Longalls with top straps should be unbuttoned at the strap to prevent strain on the button.  Remove bows at shoulder if possible.
If your washing machine has a “soil level” “spin speed” or similar setting, set these as low as possible to protect your garments from stretching.
Dryers slowly ruin fabrics (the lint is proof of this) to make our clothing the best hand-me-downs possible for the next child or generation, we recommend air drying only.  Run a lint shaver over knit fabrics to make them look like new again.

Thank you for being a Castles & Crowns family!